Ecommerce in Oman

Many people in Oman are now thinking to start an ecommerce business as the traditional business is getting a lot of constrains due to financial crisis. The following information is of value for those who are interested to have ecommerce business in Oman.

The E-commerce market in Oman accounts to only 1% of total sales. It is still a nascent market and have ample opportunities to grow in future. On the other hand, global e-commerce market is about to reach US$ 2 trillion by 2020 and have a share of 7.8% of all sales. In developed nations, e-commerce share ranges from 45-80%. China and India have seen a revolution in e-commerce industry in past decade. Many companies are established during this time and became billion dollar companies.

In Oman, More than 20% of the population made at least One (1) online purchase in 2014. Despite Oman has one of the highest smart phone usage in Middle East region, only 8% of the population did mobile shopping. Most of the items purchased online in Oman are groceries and music. However, more than 1/4th of the population of Oman still purchases products from foreign websites.

High smartphone penetration has helped e-commerce to grow in Oman and neighboring GCC countries. Oman and UAE has 2ndhighest smartphone penetration in gulf region after Qatar which has 79% penetration.

The biggest hurdle in e-commerce market is changing the mindset of people. Customer want to buy products directly from shops. As per the survey conducted by Mordor Intelligence, we found that customers want to touch and feel the product through which they perceive the quality of the product.

During e-shopping Oman Consumers spend most money on:

Clothing


Airlines


Groceries(Food)


Travel


Beauty Care


Medicine


Coupons


Hotels


Important factors influencing consumer preferences in Oman:

Ease of Use


Pricing


Customer Service


Financial Inclusion


Major deterrents influencing consumer buying patterns in Oman:

Inability to touch and see the products


Security Concerns


Impersonal Shopping Experience.

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